Volkswagen Tabasco 2000

God

So far a very bad experience, I paid for the vehicle on a Tuesday and they delivered it to me a week later because they did not have availability in their workshop to put some wheels that I bought on it, the steel wheels and plugs that came with it I had to return to ask why they didn't deliver them to me, after that on the second day of delivery, a piece fell off the front and they didn't want to replace it, I ended up buying it, another accessory to be installed, a reverse camera they requested bad and the car was detained for 4 more days at the agency waiting for the correct one to arrive since it was completely disassembled and they could not deliver it, now one more failure, the second part that was put in, fell off again and when replaced They make mistakes again because the wrong piece arrived again.

They welcomed us and took good care of us. But when it came to defining the vehicle to buy, they told us that it was mandatory to contract insurance with them. We consulted elsewhere and they do not require us to take out insurance but I can choose freely. Be careful because they play with the availability to impose things

Terrible, terrible, terrible attention, specifically from Jesús García Frías, on Thursday 09/14/23 I spoke to the agency for an appointment and they generated a diagnosis for the fault that my car is presenting, Jesús García assisted me by telephone, He scheduled me for 09/20/23 at 08:30 am. I showed up for the appointment 15 minutes early, on Wednesday 09/20/23 and after an hour he attended to me saying that my name does not appear on the agenda, that if I wanted to come back another day to schedule the appointment, I prevailed and requested that he attend to me. , I showed myself the call I made to schedule the appointment and after agreeing with the workshop manager he received the vehicle, the vehicle has been in the workshop for 4 days, they have not called me to inform me of the diagnosis and he does not answer my calls At this moment I am going to the agency to file my complaint and remove my vehicle. I believe that none of this reflects what Volkswagen's vision and mission says.

The attention very friendly